Senior IT Support Engineer

We have a fantastic opportunity for an experienced Senior IT Support Engineer to join our busy IT department on a permanent basis. 

The successful candidate will be responsible for providing a proactive and comprehensive support service to the business both on and offshore as there will be occasional travel to vessels for maintenance.
This role is office based in Great Yarmouth and applicants must possess a UK passport or valid right to work in the UK documentation.

Your responsibilities include:

• Collaborate with IT team members to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Fault finding diagnostic and repair of computers hardware and software either remotely or in person.
• Supporting members of the IT team with escalations and training. Providing IT support to all staff with the business with required (first and second line)
• Escalating problems to the appropriate next level of support when necessary
• Being proactive in identifying potential technical and process improvements.
• Provide out of hours adhoc support to the business
• Create and maintain document as it relates to system configuration, mapping, processes, and service records.
• Occasional travel to vessels for systems/software maintenance

Your qualities and experience

You can make your mark as a Senior IT Support Engineer if you have:

• Minimum 5 years’ experience providing desktop support including knowledge of current operating systems.
• A good understanding of networking equipment and standards
• A good understanding of Office 365, AzureAD and Intune
• GCSE or A levels in English, Maths and Science and IT
• Microsoft qualifications
• Full Cleaning Driving Licence
• Flexible and adaptable, to work in a changing environment and be open to new ideas.
• Communicates in a clear open and honest way and encourages constructive feedback. Excellent communicator both written and verbal.
• Good attention to detail and string problem-solving
• Team spirit and a collaborative work ethic

What you can expect

• A range of benefits: In addition to your salary and flexible work arrangements, you will receive an annual leave entitlement of 22 days, increasing incrementally in line with length of service, a salary sacrifice pension scheme*, access to private healthcare through Bupa* as well as cycle to work* and eye test schemes!*
• Career opportunities: We challenge you every day to get better. Together we realise your full personal and professional career by creating development opportunities be that onshore or offshore.  Being part of Gardline and the Boskalis Group provides access to a vast range of opportunities literally across the globe!
• A warm welcome: We warmly welcome our new colleagues, so they feel at home as soon as possible. During your onboarding program, we give you all the ins and outs of Gardline!

Extra information

• Where you will work:  Endeavour House, Admiralty Road, Great Yarmouth
• Fulltime job: The position of Senior IT Support Engineer is a fulltime role, 37.5 hours per week
• Procedure: All you need to do to apply for a job is to complete the online application process and send it to us along with your CV and cover letter. As soon as you have sent your application, you will receive a confirmation email. If both sides are happy to proceed after interview(s), we will make you an offer to join Gardline. After successfully completing all the steps in the procedure, we warmly welcome you to our organisation.